Privacy Policy

This Privacy Policy explains how Picture Cross Stitch ("we", "us") handles information when you use picturecrossstitch.com (the "Service"). If you have any question, email us at hello@picturecrossstitch.com.

Your photos

The photos you use to make patterns are not uploaded to our servers and are not stored. When you download a printable PDF, we keep only that pattern's chart (stitch grid and thread colors) and its settings, so you can download it again.

Information we collect

1. Account information. When you create an account: your email address, name, and profile image if you sign in with a third-party account such as Google.
2. Patterns you download. When you download a printable PDF, we store that pattern's stitch grid, DMC colors, size and fabric count (not the photo), so you can download it again without paying twice.
3. Purchase records. Order number, product, amount, currency, date, and payment status. Card and billing details are collected and processed by our payment partner, Creem, not by us.
4. Technical data. IP address, approximate country, browser language, the page that referred you, and campaign tags in the link you followed. We use this to secure accounts, prevent fraud, and understand which pages are useful.
5. Cookies. Cookies that keep you signed in and remember your language and cookie choices. See "Cookies" below.

How we use information

• To provide the Service: generate previews, deliver PDF patterns you purchase, and keep your saved patterns.
• To process payments, credits, subscriptions, and refunds.
• To answer support requests and send service emails such as sign-in links, receipts, and important account notices.
• To protect the Service from abuse, fraud, and unauthorized access.
• To improve the Service using aggregated usage information.

We do not sell your personal information, and we do not show ads.

Payments

Payments are handled by Creem, which acts as the Merchant of Record for our orders. Creem collects your payment and billing details, calculates and remits sales tax or VAT, and issues receipts. Creem's own privacy policy applies to the information it collects. We receive only the order details listed above.

Service providers

We share information only with providers that help us run the Service, and only as needed for that purpose:

• Creem: payments, tax, and invoicing.
• Cloudflare: content delivery and security.
• Our hosting provider: servers and database.
• Email delivery provider: sending account and receipt emails.
• Google: only if you choose "Sign in with Google".

We may also disclose information if required by law or to protect the rights and safety of our users or the Service.

Cookies

We use strictly necessary cookies to keep you signed in, protect forms, and remember your language. Where required, we ask for your consent before using any optional cookies, and you can change your choice at any time using "Cookie Settings" in the footer.

Data retention

We keep account information and saved patterns while your account is active. Purchase records are kept as long as required for accounting and tax purposes. When you delete your account, we delete or anonymize your personal information within 30 days, except records we must keep by law.

Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To make a request, email hello@picturecrossstitch.com from the address on your account. We will reply within 30 days.

Security

We use HTTPS for all traffic, store passwords only as secure hashes, and limit access to our database. No method of storage or transmission is completely secure, but we work to protect your information.

Children

The Service is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect their personal information. If you believe a child has given us personal information, contact us and we will delete it.

International transfers

We and our providers may process information in countries other than yours. Where required, we rely on appropriate safeguards for these transfers.

Changes to this policy

If we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or on the Service.

Contact

Picture Cross Stitch · hello@picturecrossstitch.com