Terms of Service

These Terms of Service ("Terms") govern your use of picturecrossstitch.com (the "Service"), operated by Picture Cross Stitch ("we", "us"). By using the Service you agree to these Terms. If you do not agree, please do not use the Service.

The Service

Picture Cross Stitch turns a picture you provide into a cross stitch pattern: a grid of stitches with a symbol and DMC thread color for each cell, a color key, and a thread shopping list. You can preview patterns for free. Printable high-resolution PDF patterns are available for purchase, either one at a time, as a pack of credits, or with a membership. Current products and prices are shown on the Pricing page.

DMC is a trademark of DMC. We are not affiliated with or endorsed by DMC. Color matches to thread are approximations; actual thread, fabric, and screen colors vary.

Accounts

You need an account to buy and download patterns. You agree to provide accurate information, keep your sign-in details secure, and tell us promptly about any unauthorized use. You are responsible for activity under your account. You must be at least 13 years old, or the minimum age required in your country, to use the Service.

Your pictures and your rights

You keep all rights to the pictures you use. Photos are not uploaded to our servers. You confirm that you own the pictures you use or have permission to use them, and that your use does not infringe anyone else's rights, including copyright, trademark, and privacy rights.

Do not use the Service to create patterns from content you are not allowed to use, or from illegal, hateful, or sexually explicit content involving minors.

Patterns you create

Patterns generated from your own pictures are yours to use for personal stitching, to give as gifts, and to sell finished stitched items you make. You may not resell, redistribute, or share the PDF pattern files themselves as a product, and you may not use the Service to build a competing pattern service.

Purchases, credits, and memberships

• Merchant of Record. Our order process is conducted by our online reseller Creem. Creem is the Merchant of Record for all our orders. Creem handles payment, billing, sales tax or VAT, and receipts, and its terms of sale apply to your purchase.
• Prices. Prices are shown on the Pricing page before you pay. Taxes may be added at checkout depending on your location. We may change prices for future purchases; changes never affect orders you have already paid for.
• Single patterns and credit packs. One credit unlocks the high-resolution PDF of one pattern. Credits are added to your account after payment and do not expire. Credits have no cash value and cannot be transferred.
• Memberships. A monthly membership includes up to 20 printable PDF patterns per billing month; a yearly membership includes up to 400 per billing year. Downloading a pattern you already unlocked again does not count. Unused allowance does not roll over; after the allowance, PDFs use credits. Monthly and yearly memberships renew automatically at the end of each billing period until you cancel. You can cancel at any time from your account settings; you keep access until the end of the period you have paid for.
• Delivery. Purchased patterns are delivered digitally as PDF downloads immediately after payment. Nothing is shipped.

Refunds

Refunds are described in our Refund Policy.

Acceptable use

You agree not to: break the law using the Service; attempt to access accounts, data, or systems you are not authorized to access; interfere with or overload the Service; scrape or copy the Service in bulk; or bypass payment, credit limits, or watermarks.

Our content

The Service, including its software, design, symbols, color data, and text, belongs to us or our licensors and is protected by law. These Terms do not give you any right to it other than using the Service as described here.

Disclaimers

The Service is provided "as is" and "as available". We work to make patterns accurate and printable, but we do not guarantee that the Service will be uninterrupted or error-free, or that thread estimates will exactly match the thread you use. Always check a printed pattern before you start a large project.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages, or for loss of profits, data, or materials. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer under the law of your country.

Termination

You may stop using the Service and delete your account at any time. We may suspend or close accounts that violate these Terms. If we close your account without cause, we will refund any unused credits and the unused part of a prepaid membership.

Changes

We may update these Terms. If we make material changes, we will update the date at the top of this page and, where appropriate, notify you. Continuing to use the Service after changes take effect means you accept the updated Terms.

Contact

Picture Cross Stitch · hello@picturecrossstitch.com